Refund policy
Return and refund policy
Every piece from Haven Made Crafts is handcrafted. Small differences in color, texture, alignment, finish, and form are part of the work. Differences from listing photos or from one piece to the next are not defects and are not grounds for a return.
What we will accept
If an item arrives broken, damaged in transit, or clearly defective (for example a crack that makes it unusable, a structural failure, or a functional part that does not work), contact us within 30 days of the delivery date.
Include:
- Your order number
- A short description of the problem
- Clear photos of the item, the damage, and the packaging as it arrived
Do not discard the packaging until we have reviewed the claim. Do not ship anything back until we reply with instructions. Unauthorized returns may not be refunded.
If we confirm the item is broken or defective, we will offer a replacement or a refund of the item price to the original payment method. Shipping charges are refunded only when the damage is our error or a documented carrier issue.
What we will not accept
- Handmade variation, minor surface marks, color shifts, or differences from photos
- Change of mind or “not what I expected” when the listing was accurate
- Damage after delivery, including drops, misuse, or improper storage
- Custom or made-to-order pieces, unless they arrive broken or do not match the agreed specifications
Approved returns must be packed securely. If we ask you to send the item back, we will tell you whether we are covering return postage.
If you are unsure whether what you see is breakage or handcrafted character, email us a photo first.